Satisfaction Guarantee
At SAFE NetSupport, customer satisfaction is our top priority. We stand behind our work and want you to be completely satisfied with our services.
Refund Eligibility
We offer refunds in the following circumstances:
- Issue Not Resolved: If we cannot resolve your reported issue within the paid session, you may request a refund or additional session at no extra cost.
- Service Quality: If you are not satisfied with the quality of service, please contact us within 48 hours to discuss a resolution.
- Duplicate Charges: Any duplicate or erroneous charges will be fully refunded.
Refund Methods
Refunds will be issued using the same payment method used for the original transaction:
- Credit/Debit Card - 5-10 business days
- PayPal - 3-5 business days
- Bank Transfer - 7-14 business days
Non-Refundable Items
The following are not eligible for refunds:
- Services where the reported issue was resolved
- Issues caused by third-party software or hardware failures
- Services provided during emergency/after-hours support
- Subscription plans after the first 30 days (unless required by law)
Annual Protection Plan
For our Computer Protection Plan:
- 30-day money-back guarantee - full refund if unsatisfied
- After 30 days, refunds are pro-rated based on remaining subscription time
- Cancellation requires 30-day notice before renewal
Contact Us for Refunds
To request a refund, please contact us:
- Email: support@safenetworksupport.com
- Phone: 1-800-555-0199
- Online: Contact form on our website
We aim to resolve all refund requests quickly and fairly.
Last Updated: March 24, 2026